The Problem – Our client was a private radiology business with several medical imaging practices in Sydney Australia. These practices were busy and consistently faced the real issue of not being able to transcribe medical images in to reports as required in an efficient manner. Patients and referring doctors would often request the results on the same day or just as the images were available. Radiology doctors used a method of voice recording devices which the typing staff would then transcribe, in between other administration tasks. Therefore, momentum was being lost on returning reports in a timely manner and was beginning to affect the efficiency and serviceability of the place.